About Us
CERTUM DATA SYSTEMS is the answer to the digital trends of many companies. We are focused on the latest digital technologies of the fourth industrial revolution.
Many companies have grown fast and now need to look for efficiencies, others need to grow but their financial resources simply are not enough because they have many technology constraints and are inflexible in their operations.
Even if the company goals are related to cost efficiencies, customer experience improvement or improving operational efficiency, digital strategies are the preferred option for most of the senior management nowadays.
Services & Products
Digital Transformation
To continue to be competitive and avoid becomming obsolete, today’s companies need to implement an effective digital strategy in all their departments, from customer service to back-office.
We support our customers in detecting their current digital status and identifying their gaps and help them to close those gaps in the digital journey to achieve competitive advantage.
Technology Platforms
In the digital age everything has to be 24/7, from the beginning and wihout any issues, that’s why the technology platforms which we work with to support you in your digital journey are easy to implement, flexible, scalable and customer experience oriented.
We understand that each company is different and has different digital needs, from manual document digitalization, process automatization of repetitive tasks using RPA (Robotic Process Automation), customer call audio interpretation (Speech Analytics) to AI (Artificial Intelligence) in daily operations for autonomous decisions. At CERTUM DATA we help you accomplish your goals.
Benefits for your Company
Cost Efficiencies
Companies that have several repetitive tasks that can be automated will benefit from significat cost efficiencies while reducing operational time and taking more advantage of human talent
Flexibility
Once created, adding more digital process to do the same work is free thanks to scalability previously earned, on the contrary, training more human resources, and everything around it is very expensive.
Customer Experience
Current trends related to customer experience, expect that everything gets done with a 'few clicks’ and as fast as possible. Automated process with BOTS (process that emulate human interaction using software robots) give amazing results reducing waiting time to a minimum.
Precision
There are processes that simply can’t fail due to a human mistake and need to be error free, possibly because they're delivered to controller institutions or because it’s to expensive to recover from tem; that’s why efficient digital process are the best solution.
Dynamism
We understand that companies can no longer wait for a long time to deploy technology. We adapt to customer’s innovation requirements taking into consideration their pace. The new technological trends, which we make use of, are Process and Customer Oriented and Agile.
Value Proposition
Proof of Concept
We develop a Proof of Concept subject to your company’s needs, this will ensure the earliest stages that our offer satisfies your expectations.
Savings Analysis
If your objective is cost efficiency, we offer the project Savings Analysis to provide you with better and documented economic support. We also calculate the ROI (Return on Investment) for you.
Certified Experts
We have Certified Experts in PMI (Project Management Institute) and Scrum Master (Agile Methodology), experts in processes and RPA.
Agile Methodology
Agile Methodology enables your company benefit from early deliveries, and can confirm your project progress without waiting until the end of the project.
Efficient and Standard Framework
We developed an efficient and standard framework based on the very best of PMI and SCRUM for all project types, that guarantees not only quality but also your satisfaction as a customer.
Effective Communication
We communicate in an effective way with our customers, in a simple language and avoiding technicisms, so complex issues can be easily discussed and understood.
Support in your Digital Strategy
We give you support in your digital strategy, from process identification to automate to joint development of complex digital strategies.
Industries
Due to this industry's dynamism, aggressive efficiency plans, regulatory compliance and strict customer satisfaction levels, process digitalizing and automatization is definitely required to gain competitive advantage.
There are many companies that have moved their operations to third parties, (a clear example are call centers). These operations are repetitive and large scale, so they require high levels of service with aggressive SLAs(Service Level Agreement).
Companies which offer technological, telephone and telecom services have grown exponentially and have very important processes for customer support and large operations. Due to their fast development, their cost efficiency levels can be reviewed to find savings opportunities, and also to help them improve their customer experience.
There are often many paper work and repetitive tasks in the Public Sector, waiting times tend to be very long. Many activities are easily automated and can lead to huge savings.
Healthcare has its own improving opportunity, customer experience, reducing waiting times, scheduling dates, claims and all the back-office tasks.
Not only for the students support, but also at the back-office, processes can be reviewed, digitalized and optimized.
This productive sector has many processes that go into the company’s value chain, from commodities acquisition for their transformation, the production process, and finally the delivery of the products. Production innovation, taking into consideration and effective digital strategy and automatization, will not only help the company to be cost efficient, but also to gain competitive advantages.